SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

Multiple heap-based buffer overflows in the AddTab method in the (1) Tab and (2) CTab ActiveX controls in c1sizer.ocx and the (3) TabOne ActiveX control in sizerone.ocx in ComponentOne SizerOne 8.0.20081.140, as used in ComponentOne Studio for ActiveX 2008, TSC2 Help Desk 4.1.8, SAP GUI 6.40 Patch 29 and 7.10, and possibly other products, allow remote attackers to execute arbitrary code by adding many tabs, or adding tabs with long tab captions.

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

The Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.0.5 via the 'majesticsupportdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/majesticsupportdata directory which can contain file attachments included in support tickets.

SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software.

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.

Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in CodeBard CodeBard Help Desk allows Stored XSS. This issue affects CodeBard Help Desk: from n/a through 1.1.2.

Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in CodeBard CodeBard Help Desk allows Reflected XSS.This issue affects CodeBard Help Desk: from n/a through 1.1.2.

Missing Authorization vulnerability in Hive Support Hive Support – WordPress Help Desk allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Hive Support – WordPress Help Desk: from n/a through 1.1.6.