Attacker Value
Unknown
(0 users assessed)
Exploitability
Unknown
(0 users assessed)
User Interaction
None
Privileges Required
Low
Attack Vector
Network
0

CVE-2019-18179

Disclosure Date: May 03, 2019 •
CVE-2019-18179 CVSS v3 Base Score: 4.3
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Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn’t have permissions.

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CVSS V3 Severity and Metrics
Base Score:
4.3 Medium
Impact Score:
1.4
Exploitability Score:
2.8
Vector:
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Attack Vector (AV):
Network
Attack Complexity (AC):
Low
Privileges Required (PR):
Low
User Interaction (UI):
None
Scope (S):
Unchanged
Confidentiality (C):
Low
Integrity (I):
None
Availability (A):
None

General Information

Offensive Application
Unknown
Utility Class
Unknown
Ports
Unknown
OS
Unknown
Vulnerable Versions
n/a
Prerequisites
Unknown
Discovered By
Unknown
PoC Author
Unknown
Metasploit Module
Unknown
Reporter
Unknown

Vendors

  • debian,
  • opensuse,
  • otrs

Products

  • backports sle 15.0,
  • debian linux 8.0,
  • leap 15.1,
  • leap 15.2,
  • otrs
Technical Analysis