Attacker Value
Unknown
(0 users assessed)
Exploitability
Unknown
(0 users assessed)
User Interaction
None
Privileges Required
Low
Attack Vector
Network
0

CVE-2024-23794

Disclosure Date: July 15, 2024
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Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting ‘RequiredLock’ of ‘AgentFrontend::Ticket::InlineEditing::Property###Watch’ in the system configuration.This issue affects OTRS: 

  • 8.0.X
  • 2023.X
  • from 2024.X through 2024.4.x

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CVSS V3 Severity and Metrics
Base Score:
7.5 High
Impact Score:
5.9
Exploitability Score:
1.6
Vector:
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H
Attack Vector (AV):
Network
Attack Complexity (AC):
High
Privileges Required (PR):
Low
User Interaction (UI):
None
Scope (S):
Unchanged
Confidentiality (C):
High
Integrity (I):
High
Availability (A):
High

General Information

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Additional Info

Technical Analysis