Attacker Value
Moderate
(1 user assessed)
Exploitability
Very High
(1 user assessed)
User Interaction
None
Privileges Required
None
Attack Vector
Network
1

CVE-2024-28987

Disclosure Date: August 21, 2024 •
CVE-2024-28987 CVSS v3 Base Score: 9.1
Exploited in the Wild
Reported by cwyre-r7
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Add MITRE ATT&CK tactics and techniques that apply to this CVE.

Description

The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

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1
Ratings
  • Attacker Value
    Medium
  • Exploitability
    Very High
CISA KEV ListedUnauthenticatedVulnerable in default configuration
Technical Analysis

SolarWinds Web Help Desk is described as an “Affordable Help Desk Ticketing and Asset Management Software”. On Aug 21, 2024, CVE-2024-28987 was published, disclosing a hardcoded credential vulnerability, with a CVSS score of 9.1 (Critical). On Sept 25, 2025, the original finders of the vulnerability, Horizion3, published a technical analysis and an accompanying PoC exploit. On Oct 15, 2025, the vulnerability was added to CISA’s KEV list as being known to be exploited in the wild.

The CVE record indicates that all versions of Web Help Desk, prior to the patch 12.8.3 Hotfix 2, are vulnerable.

The vulnerability lies in how authentication to the /OrionTickets endpoint of the Web Help Desk HTTP(S) service is handled. Authentication for this endpoint is performed via HTTP Basic authentication. The application code contains a hardcoded username of helpdeskIntegrationUser and an accompanying password of dev-C4F8025E7. A remote unauthenticated attacker can supply these credentials during requests to the /OrionTickets endpoint, and successfully authenticate to the service. In doing so, the attacker can then access the support tickets stored on the service, potentially disclosing sensitive information.

A Metasploit module is available, which allows an attacker to retrieve all support tickets from an affected system.

I have rated the attacker value for this vulnerability as Medium, as while an attacker can disclose sensitive information, this vulnerability cannot be leveraged for RCE. I have rated the exploitability of this vulnerability as Very High, as exploitation is trivial, and several exploits are available publicly.

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CVSS V3 Severity and Metrics
Base Score:
9.1 Critical
Impact Score:
5.2
Exploitability Score:
3.9
Vector:
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
Attack Vector (AV):
Network
Attack Complexity (AC):
Low
Privileges Required (PR):
None
User Interaction (UI):
None
Scope (S):
Unchanged
Confidentiality (C):
High
Integrity (I):
High
Availability (A):
None

General Information

Offensive Application
Unknown
Utility Class
Unknown
Ports
Unknown
OS
Unknown
Vulnerable Versions
Web Help Desk not down converted
Prerequisites
Unknown
Discovered By
Unknown
PoC Author
Unknown
Metasploit Module
Unknown
Reporter
Unknown

Vendors

  • solarwinds

Products

  • web help desk,
  • web help desk 12.8.3

Exploited in the Wild

Reported by:

Additional Info

Authenticated
Unknown
Exploitable
Unknown
Reliability
Unknown
Stability
Unknown
Available Mitigations
Unknown
Shelf Life
Unknown
Userbase/Installbase
Unknown
Patch Effectiveness
Unknown
Technical Analysis