The default configuration of the CCAgent option before 9.0.8.4 in the management server (aka TSA) component in Alcatel-Lucent OmniTouch Contact Center Standard Edition enables maintenance access, which allows remote attackers to monitor or reconfigure Contact Center operations via vectors involving TSA_maintenance.exe.

The CCAgent option 9.0.8.4 and earlier in the management server (aka TSA) component in Alcatel-Lucent OmniTouch Contact Center Standard Edition relies on client-side authorization checking, and unconditionally sends the SuperUser password to the client for use during an authorized session, which allows remote attackers to monitor or reconfigure Contact Center operations via a modified client application.