Attacker Value
Unknown
(0 users assessed)
Exploitability
Unknown
(0 users assessed)
User Interaction
None
Privileges Required
Low
Attack Vector
Network
0

CVE-2020-1767

Disclosure Date: January 10, 2020
Add MITRE ATT&CK tactics and techniques that apply to this CVE.

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

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CVSS V3 Severity and Metrics
Base Score:
4.3 Medium
Impact Score:
1.4
Exploitability Score:
2.8
Vector:
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Attack Vector (AV):
Network
Attack Complexity (AC):
Low
Privileges Required (PR):
Low
User Interaction (UI):
None
Scope (S):
Unchanged
Confidentiality (C):
None
Integrity (I):
Low
Availability (A):
None

General Information

Vendors

  • OTRS AG

Products

  • ((OTRS)) Community Edition,
  • OTRS

Additional Info

Technical Analysis